<aside> 💡 The goal of this is to have a monthly recall campaign that is done by an assistant for a different condition or treatment each month.
Here is how it is done:
Not everyone needs an appointment but you can see if they are doing okay if they need anything call back for an appointment.
Recall Coordinator Qualities
Patient Population - Frequency of Visit
3 Services
Month | Condition | Wording | ICD-10 |
---|---|---|---|
January | Diabetes (CDFE) | your diabetic foot exam | |
February | Ulcer - High-Risk Foot care | your foot ulcer | |
March | PAD | your circulation evaluation | |
April | Orthotics | your orthotics | |
May | Amnio, EPAT | shockwave therapy | |
June | Recovered Surgical Patients | your surgery | |
July | Diabetes (CDFE) | your diabetic foot exam | |
August | Ulcer - High-Risk Foot care | your foot ulcer | |
September | PAD | your circulation evaluation | |
October | Orthotics | your orthotics | |
November | AFO | your ankle brace | |
December | Amnio, EPAT | shockwave therapy |
Report: Patient with ICD-10 Codes not seen in the last 1 year and does not have an appointment scheduled. Report from the last 3 years.
Script if answer
“Hi, this is [NAME] from Central Massachusetts Podiatry. I see that it has been over a year since your last appointment for [CONDITION]. The doctor would recommend a follow-up appointment in the office. I can schedule that now if you like.